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ANDREW® SUPPORT

Get support

Are you facing challenges with your infrastructure project's technological complexities? Stuck troubleshooting an installation? Have a technical question requiring specialized expertise? We're here to assist.

Indoor wireless networks

Americas

Technical support: 1-888-297-6433

Customer service: 1-844-366-3651

Europe, Middle East, Asia Pacific and Africa

Technical support:
(+800) 73-732-837 (Toll-Free)
(+49) 909-969-333

Customer service: (+34) 916-630-426

Outdoor wireless networks

North America

Technical support: 1-888-297-6433 Option #3

Technical support email: awpnarsupport@andrew.com

Customer service: 800-554-2204

Europe, Middle East, and Africa

Technical support:
(Toll-Free)
awpnarsupport@andrew.com

Customer Service

Europe
(+34) 91-745-2055
(+34) 91-745-2040
Enquiry@andrew.com

Middle East & Africa
(+971) 4-390-0980
(+34) 91-663-0426

Email:
Middle East, Pakistan & Egypt: Orders-Dubai@andrew.com
Africa: Orders-Africa@andrew.com

Asia Pacific

Technical support email: awpnarsupport@andrew.com

Caribbean and Latin America

Email: awpnarsupport@andrew.com

Customer service

+55-15-97400-1040

Brazil:

+55-11-98599-1178

DAS professional services

Wireless network services by ANDREW

Empowering connectivity through design, deployment, integration, and support.

ANDREW specializes in delivering tailored wireless solutions for businesses, venues, and public spaces. From 5G upgrades to Wi-Fi and DAS, our expertise spans public and private multi-access networks, including small cells and macro cells.

Our services cover a wide range of applications:
Enterprise and public venues: stadiums, airports, campuses, MDUs, and high-density public spaces.
Outdoor Wireless: Public Wi-Fi, 5G buildouts, macro sites, and outdoor small cell networks.

With extensive experience designing and implementing wireless networks for enterprises, service providers, and governments, ANDREW provides dependable service and optimized operational efficiency. Let us help you build the networks of tomorrow with solutions like Wi-Fi, CBRS, DAS, 4G, 5G, and emerging technologies.


Capabilities

Plan
  • Product positioning and education
  • Rough order of magnitude (ROM)
  • BOM assistance and verification
  • Training and certification 
Design
  • Site survey and benchmark testing
  • Radio frequency design
  • Continuous wave testing
  • Commissioning, optimization and acceptance testing 
  • Capacity analysis and modeling
  • IP Network architecture design and deployment steps 
  • High-level, low-level designs and construction drawings 
  • Methods of procedure development
  • Site architectural and electrical design 
  • Portal development 
Implement
  • Resource, construction management
  • Cross-functional coordination
  • Installation
  • Closeout documentation
  • Site passive build (steel, rigging, cabinets, poles)
  • Power connection management
  • Fiber and transmission build
  • Migration of complex systems
  • Site acquisition 
Operate
  • Cloud hosting and orchestration
  • KPI reporting
  • 24x7 NOC monitoring
  • Proactive maintenance
  • Remote and on-site support
  • Network audit
  • Software update
  • Special event monitoring
  • Spares management
  • RF tuning

DAS resources

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Elevate in-building professional services

ANDREW in-building wireless professional services is your one partner with the project management experience, in-building wireless expertise and global resources to get it done on time and within budget—and be there afterwards to help you manage it.

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Taking your metro cell network from design to optimization

ANDREW professional services has successfully delivered turn-key outdoor metro cell projects including design, deployment, test, integration and optimization for many years. Learn how we do it.

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Macro cell services for 4G/5G coverage deployment and expansion

ANDREW has successfully delivered turn-key macro cell projects including design, site acquisition, construction, installation, commissioning, integration, test and optimization for years. Learn how we can help.


Other support types

Safety data sheets (SDS) search

Go to the application to view and download safety data sheets for materials.

Global trade data

Go to the application for products with respect to ECCN, Commodity Codes and CCATS numbers.

Product compliance

Go to the application to view compliance status of products with respect to RoHS, REACH and download part specific statements of compliance.

Training

Get training for ANDREW products.